TERMS AND CONDITIONS

Last Updated: April 9, 2026

PLEASE READ THESE TERMS AND CONDITIONS (“Terms”) CAREFULLY AS THEY GOVERN YOUR CONDUCT WHEN USING THE WEBSITE. By accessing and using this site, reclaimrenewhealth.com (the “Website”) of Reclaim & Renew (“Company”, “we”, “our”, or “us”), you agree to be bound by these Terms. These Terms are between you (sometimes referred to as you or your) and us. Remember that your use of the Website is at all times subject to our Privacy Policy, which incorporates these Terms.

We may revise and update these Terms from time to time without prior notice to you and will post the updated Terms to the Website. ANY CHANGES TO THESE TERMS WILL APPLY IMMEDIATELY UPON POSTING TO THE WEBSITE. BY USING OR OTHERWISE ACCESSING THE WEBSITE, POSTING OR DOWNLOADING CONTENT OR ANY OTHER INFORMATION TO OR FROM THE WEBSITE, YOU HEREBY AGREE TO, AND SHALL BE SUBJECT TO, THESE TERMS AND ANY CHANGES TO THEM. IT IS YOUR OBLIGATION TO PERIODICALLY REVIEW THESE TERMS FOR SUCH CHANGES.

Emergency or Urgent Matters

The Website, or any linked website through which you may communicate with a healthcare provider, should not be used for emergency or urgent matters. General Website forms, email, text, and chat should not be used for emergency or urgent matters and may not be secure or appropriate for medical communications. If you believe that you or another individual needs to speak to a healthcare provider on an urgent basis you should contact the healthcare provider directly by phone. FOR ALL MEDICAL EMERGENCIES AND URGENT MATTERS, PLEASE GO TO AN EMERGENCY ROOM OR DIAL 911 IMMEDIATELY. The Website should not be used for emergency or urgent medical situations. The Website is not a substitute for appropriate and timely contact with a healthcare provider.

NOT MEDICAL ADVICE

UNLESS YOU ARE COMMUNICATING DIRECTLY WITH A HEALTHCARE PROVIDER THROUGH A LINKED WEBSITE, YOU AGREE THAT THE PROVISION OF ANY INFORMATION FROM THE WEBSITE DOES NOT CONSTITUTE THE PRACTICE OF ANY MEDICAL, NURSING, OR OTHER PROFESSIONAL HEALTHCARE ADVICE, DIAGNOSIS, OR TREATMENT. YOU ARE RESPONSIBLE FOR EVALUATING SPECIFIC HEALTHCARE PROVIDERS, TREATMENTS, INFORMATION, CONTENT, PRODUCTS, AND SERVICES THAT MAY BE AVAILABLE THROUGH THE WEBSITE. WE DO NOT MAKE ANY GUARANTEE ABOUT THE RELATIONSHIP BETWEEN YOU AND THE COMPANY OR ANY HEALTHCARE PROVIDER, OR WHETHER ANY INFORMATION, PRODUCTS, OR SERVICES YOU FIND ON THE WEBSITE WILL HELP YOU ACHIEVE THE RESULT(S) YOU WANT.

INFORMATION CONTAINED ON THE WEBSITE OR ANY WEBSITE-RELATED SERVICE IS INTENDED TO BE INFORMATIONAL ONLY. THE INFORMATION SHOULD NOT BE CONSIDERED COMPLETE, NOR SHOULD IT BE RELIED ON AS A COURSE OF TREATMENT. UNLESS YOU COMMUNICATE DIRECTLY WITH A HEALTHCARE PROVIDER THROUGH THE WEBSITE, THE WEBSITE SHOULD NOT BE USED IN PLACE OF A VISIT, CALL, CONSULTATION OR THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER. INFORMATION INCLUDED ON THE WEBSITE IS NOT EXHAUSTIVE AND DOES NOT COVER ALL DISEASES, AILMENTS, PHYSICAL CONDITIONS OR THEIR TREATMENT. ALWAYS CONSULT WITH YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER BEFORE BEGINNING A NEW TREATMENT, DIET OR FITNESS PROGRAM. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU READ ON THE WEBSITE.

Children and Minor Users

The Website is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information through the Website from children under the age of 13 without any consent required by law. Users under the age of 18 should use the Website only with the involvement of a parent or legal guardian and should not submit medical or urgent health information through general Website forms, email, text, or chat.

Intended for Users in the United States

The Website is intended for use only by persons located in the United States. We make no claims that the Website or any content is accessible or appropriate outside of the United States. If you are using the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws, and your information may be transferred, stored, and processed in the United States or other countries, depending on the location of our servers. The laws of the United States and other countries might not be as comprehensive as those in your country. By using the Website, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in our Privacy Policy.

Acceptable Use

You agree that you will not:

• Use this Website for any purpose in violation of local, state, national, or international laws.
• Use this Website as a means to distribute advertising or other unsolicited material to any third party.
• Use this Website to post or transmit material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity.
• Attempt to disable, “hack,” or otherwise interfere with the proper functioning of this Website.
• Violate or attempt to violate the security of the Website, including, without limitation:
  • accessing data not intended for Website users or logging onto a server or an account which Website users are not authorized to access;
  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or
  • accessing or using the Website or any portion thereof without authorization, in violation of these Terms or in violation of applicable law.
• Use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Website, deep-link to any feature or content on the Website, or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.
• Use any device, software, routine, or any other means to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website.
• Use any content made available through the Website in any manner that misappropriates any trade secret or infringes any copyright, trademark, patent, rights of publicity, or other proprietary right of any party.
• Attempt to access any other person’s information, or impersonate us, a Company employee, another Website user, or any other person or entity.
• Post, upload, or transmit photos or video of any third party without their express, written permission. By uploading, transmitting, or posting any photo or video on or through the Website, you represent and warrant that you have the express, written permission from all persons appearing in the media for all potential uses by the Website or Company of such media.
• Use the information on the Website to create or sell a similar service or similar information.

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

In the event access to the Website or a portion thereof is limited by requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by Company. You agree to protect the confidentiality of your user ID and password and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Website may be revoked by us at any time with or without cause.

Electronic Messaging

Through a linked website, such as a patient portal or similar service, you may be able to send electronic messages to a healthcare provider. Messages you send or receive through such a linked website may be made part of your medical record, or the medical record of the individual on whose behalf you are acting. General Website forms, email, text, and chat may not be secure or appropriate for medical or urgent communications.

Account Set-Up

Through a linked website, you may be able to create an account. If you choose to do so, you agree to the following:

• You agree to provide true, accurate, current, and complete information when registering to use the Website and establishing an account (“Registration Information”).
• You agree to maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account.
• You agree that you are entirely responsible for maintaining the confidentiality of any passwords and any usage and activities that occur in connection with your account.
• You agree not to allow others to access your account or utilize your password. Doing so will compromise the security of your account.

Access to Medical Information

The Website does not make medical information from your medical record, or a medical record of an individual on whose behalf you are acting, available to you. Through a linked website, you may be able to access such information. Information available through a linked website does not necessarily reflect the complete contents of the medical record. To obtain a complete copy of the medical record, you should contact the relevant healthcare provider directly. To the extent any such information or communications constitute Protected Health Information maintained by us as a healthcare provider, they are governed by our Notice of Privacy Practices and applicable law.

We assume no responsibility for how you use or disclose any medical information that may be made available to you through the Website. If you utilize the Website to access your medical information, or another individual’s medical information to which you have been granted proxy access, you are responsible for ensuring that the computer systems you use to access the Website have appropriate security controls enabled and that you have accessed the Website through a secure connection. You expressly assume the risk of any unauthorized disclosure or intentional intrusion, or of any delay, failure, interruption or corruption of data or other information that you transmit to or receive from the Website. You are solely responsible for providing, maintaining and ensuring the compatibility of all hardware, software, electrical and other physical requirements necessary for your access to and use of the Website.

Termination of Use

We may, in our sole discretion, terminate your account or your use of the Website at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspects of the Website at any time without prior notice.

Website Content

The Website may contain postings, text, images, messages, files, and other information and materials for download and viewing by you and other individual users of the Website, made available by us and by advertisers, sponsors and other content contributors (“Content Contributors”). Portions of the Website authored by Company or its authorized agents, contractors, and employees are referred to as “Our Content.” Portions of the Website authored by you or other individual users are referred to as “User Content.” Portions of the Website authored by other Content Contributors are referred to as “Third-Party Content.”

Use and Accuracy of Our Content

Although we attempt to ensure the integrity and accuracy of the Website, we make no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Website and content thereon. It is possible that the Website could include typographical errors, inaccuracies, or other errors and that unauthorized additions, deletions, and alterations could be made to the Website by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected. We reserve the right to unilaterally correct any inaccuracies on the Website without notice. Information contained on the Website may be changed or updated without notice.

Use of User Content and Third-Party Content

All User Content and Third-Party Content on the Website are the responsibility of their respective owners. We are not responsible for User Content and Third-Party Content, and the views and opinions expressed in User Content and Third-Party Content are not necessarily those of the Company. We cannot, and do not, review User Content or Third-Party Content before it is made accessible through the Website. Nevertheless, please be advised that User Content and Third-Party Content may be protected by federal and international copyright or other laws, and your right to reprint, republish, modify, reproduce, or distribute User Content or Third-Party Content may be limited accordingly.

No User Account

We do not require an account to access the Website. You may be permitted to, and choose to, create an account on linked websites. You agree that we are not responsible for any such account and that you will follow and comply with all requirements and recommendations in the policies and terms and conditions for those linked websites.

Your User Content

YOU AGREE THAT YOU WILL EVALUATE AND BEAR ALL RISK RELATED TO THE USE OF OR ANY ACTIVITIES ASSOCIATED WITH ANY OF YOUR USER CONTENT. THE RESULTS OF ANY ACTIONS YOU TAKE, BASED ON YOUR USER CONTENT OR OTHER CONTENT YOU FIND ON THE WEBSITE, ARE SOLELY YOUR RESPONSIBILITY. Under no circumstances will we be liable in any way for your User Content or for any loss or damage of any kind resulting from your User Content.

We do not pre-screen or approve your User Content. We have no obligation to monitor your User Content. However, we reserve the right to review, modify, monitor, distribute, refuse to post, or delete any of your User Content at our sole discretion. We reserve the right at all times and in our sole discretion to disclose any information we believe necessary to satisfy any law, regulation, legal process, or governmental request.

By uploading, transmitting, or posting your User Content, you grant to us a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, edit, publish, post, transmit, and distribute your User Content in whole or in part, provided however, this license will not apply to any identifiable medical information that you upload or transmit through a linked website or the Website.

Indemnification

You agree to defend, indemnify and hold harmless Company, our officers, members, directors, employees and agents, from and against any and all claims, liabilities, damages, losses or expenses, including attorney’s fees and costs and expenses, arising out of or in any way connected with (a) your access to or use of all or part of the Website; (b) any information you provide to the Website; (c) a breach or alleged breach by you of any of your representations, warranties, covenants or obligations within these Terms; (d) your infringement or misappropriation of any intellectual property or other rights of Company or third parties; or (e) any negligence or willful misconduct by you.

Intellectual Property

Our Content on the Website is protected by copyright and intellectual property laws and is the property of Company or its suppliers. No portion of Our Content may be reprinted, republished, modified, reproduced, or distributed in any form without our express written permission. This restriction shall not apply to any medical information belonging to you or an individual for whom you have proxy access.

Copyright Policy

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the Website infringe your copyrights, you may request removal of those materials (or access to them) by submitting written notification to our copyright agent designated below. In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

• Your physical or electronic signature.
• Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works, a list of such works.
• Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
• Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
• A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the written notice is accurate.
• A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated copyright agent to receive DMCA Notices is:

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective. Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

If you believe that material you posted to the Website was removed or access to it was disabled by mistake or misidentification, or that you have the appropriate authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use any material that you uploaded or used, you may file a counter-notification with us (a “Counter-Notice”) by submitting written notification to our copyright agent designated above. Pursuant to the DMCA, the Counter-Notice must include substantially the following:

• Your physical or electronic signature.
• An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
• Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
• A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
• A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Website may be found) and that you will accept service from the person (or an agent of that person) who provided the agent designated above with the complaint at issue.

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten (10) business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

We reserve the right to disable and/or terminate the accounts of users who violate our copyright policy and take all other legal actions at our discretion.

Disclaimer of Warranties

THE WEBSITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED IN THE WEBSITE AND ANY SITE-RELATED SERVICE, IS PROVIDED AS IS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT. STATEMENTS OUTSIDE THE TERMS, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE, WHETHER MADE BY OUR EMPLOYEES OR OTHERWISE, ARE NOT A WARRANTY OR PROMISE BY US, AND WE HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY SUCH STATEMENTS. WE HAVE NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY OR FAILURE TO STORE ANY COMMUNICATION, INFORMATION, OR YOUR CONTENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE WEBSITE, SITE-RELATED SERVICES, AND ANY LINKED WEBSITES. WE DO NOT REPRESENT OR WARRANT THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

Limitations of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR OFFICERS, MEMBERS, DIRECTORS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS OR OTHER SIMILAR DAMAGES, ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED ON THE WEBSITE OR ANY LINKED WEBSITE, EVEN IF SUCH DAMAGES ARE FORESEEABLE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION, OR LINKED WEBSITES IS TO STOP USING THE WEBSITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION, OR LINKED WEBSITES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF WE ARE FOUND LIABLE TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR THESE TERMS, OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF FIVE HUNDRED U.S. DOLLARS ($500) OR THE AMOUNT, IF ANY, YOU PAID TO US FOR USE OF THE WEBSITE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, TO OUR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR TO CLAIMS ARISING FROM MEDICAL CARE OR OTHER PROFESSIONAL HEALTHCARE SERVICES.

Links to Third Party Websites

The Website may contain links to other sites operated by third parties. These links are available for your convenience and are intended only to enable access to these third party sites and for no other purpose.

We do not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third party site or its content. A link to a third party site on our Website does not constitute sponsorship, endorsement, approval, or responsibility for any third party site. We make no representation or warranty as to any products or services offered on any third party site. The conditions of use and privacy policy of any third party site may differ substantially from these Terms and Privacy Policy that apply to your use of the Website. Please review the conditions of use for all third party sites for more information about the terms and conditions that apply to your use of third party sites.

Choice of Law and Venue; Jury Trial Waiver

THIS SECTION AFFECTS YOUR RIGHTS, PLEASE READ CAREFULLY BEFORE AGREEING TO THESE TERMS BY USING OUR WEBSITE.

These Terms are entered into in the State of Iowa and are governed by the laws of the State of Iowa exclusive of its choice of law rules. YOU AND WE EACH AGREE TO THE EXCLUSIVE JURISDICTION OF THE STATE COURTS LOCATED IN POLK COUNTY, IOWA, AND THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF IOWA FOR ALL DISPUTES RELATING TO THE WEBSITE AND THESE TERMS, ALTHOUGH WE RETAIN THE RIGHT TO BRING ANY SUIT, ACTION, OR PROCEEDING AGAINST YOU IN YOUR JURISDICTION OF RESIDENCE OR ANY OTHER RELEVANT JURISDICTION. EACH PARTY WAIVES ANY JURISDICTIONAL, VENUE, OR INCONVENIENT FORUM OBJECTIONS TO SUCH COURTS. In any action to enforce these Terms, the prevailing party will be entitled to costs and attorneys’ fees. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED TO THE EXTENT PERMITTED BY LAW. EACH OF THE PARTIES HERETO IRREVOCABLY AND UNCONDITIONALLY WAIVES ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM (WHETHER BASED ON CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE.

General

If any provision of these terms is held by a court of competent jurisdiction to be contrary to law, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Any failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing. The section titles in these terms are solely used for the convenience of the parties and have no legal or contractual significance. These terms may be assigned in whole or in part by us. These terms may not be assigned in any manner by you without our express, prior written permission.

Our failure to enforce any right or provision of these terms will not be deemed a waiver of such right or provision. Any waiver will be in writing and signed by the waiving party.

We may revise these terms at any time in our sole discretion by posting such revised terms on the terms page of reclaimrenewhealth.com/terms-of-service. Please review the terms page on a regular basis for changes. Continued use of our Website following any change constitutes your acceptance of the change.

If you have questions regarding these Terms, please contact us at [email protected]; or