PRIVACY POLICY

Last Updated: April 9, 2026

Reclaim & Renew (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (this “Policy”). This Policy describes how we collect, process, retain, and disclose (collectively, “Processing”) personal data about you when you visit and use our Website reclaimrenewhealth.com as well as how we protect and secure your data. If you have additional questions regarding your rights under this Policy or any agreement you may have with Company regarding your data, please contact our Company privacy representative, at [email protected].

This Policy applies only to information we collect through our Website and related website communications, including email, text, chat, and other electronic messages between you and our Website, as well as when you interact with website features or third-party services that link to this Policy. This Policy does not apply to Protected Health Information (“PHI”) that we collect, use, or disclose as a healthcare provider in connection with care or payment for care; that information is governed by our Notice of Privacy Practices. Information you choose to submit through general Website forms, email, text, or chat may not be secure or appropriate for medical or urgent communications, and if such information becomes PHI, it will be handled in accordance with our Notice of Privacy Practices, and applicable law.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party that does not link to this Policy; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Website.

Please read this Policy carefully to understand our Processing of your information and how we will treat it. By using the Website, you agree to the terms in this Policy. If you do not agree to these terms, you must not use the Website. This Policy should be read together with the online Terms and Conditions for the use of the Website. This Policy may change from time to time. Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates. This Policy is incorporated into and supplemental to any written agreements you may have with Company.

Children's and Minors' Data

We care about protecting the privacy of children. Our Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect Personal Information through our Website from children under 13 without any consent required by law. Minors under 18 should use the Website only with the involvement of a parent or legal guardian and should not submit medical or urgent health information through general Website forms, email, text, or chat. If you believe we might have collected information from or about a child under 13, please contact us at [email protected] so that we can review and address the issue.

Information We Collect & How We Collect It

The information the Company may collect can be described as Personal Information and Non-Personal Information. Company may collect this information when you provide it to us or when you use our Website. When you use our Website, we may use cookies and similar technologies to collect information that may include Personal Information, such as usage details, IP address, operating system, browser type, and information about how users interact with the Website. This information helps us operate, maintain, improve, and secure the Website. If you choose not to provide certain information or disable certain technologies, some Website features or services may not function properly.

“Personal Information” is information that can be used to identify, locate, or contact you, an individual person, as well as any other information about you that we may connect with Personal Information. For example, Personal Information that we may collect includes:

• Contact information such as your name, date of birth, phone number, physical address, email address;
• Information that you provide by filling in forms on our Website;
• Health-related information that you choose to submit through appointment requests, contact forms, newsletters, or similar Website features. Some of this information may constitute Protected Health Information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). When information is collected, used, or maintained by Company as a healthcare provider in a manner subject to HIPAA, it is governed by Company’s Notice of Privacy Practices rather than this Policy.
• Information about your preferences or interest in our services, programs, or Website content;
• Your responses to surveys, feedback requests, or similar communications we use to improve our Website and services;
• Transactional information such as purchases, services requested, customer service inquiries, and other customer account information; and
• Financial information such as credit card, banking, or financing information.

Some of the information identified above, including health-related information, may be considered sensitive personal information under certain laws. We will process such information only as permitted by applicable law. Please do not submit medical emergencies or information you do not want transmitted electronically through general Website forms, email, text, or chat. If you choose not to provide certain information, we may not be able to provide requested features, services, or responses.

“Non-Personal Information”, on the other hand, is information that does not identify you as an individual person and is not identifiable to you as an individual person. For example, Non- Personal Information that we collect includes:

• Cookies and other similar tracking technologies used in a non-identifiable way;
• Information we anonymize by rendering it unidentifiable to an individual person;
• Information we aggregate by combining it with other data in such a way that no individual person can be identified or linked to any specific information; and
• The name, form, contact details, transaction history, or financial information of individual persons or business entities such as corporations, limited liability companies, and non- profit organizations.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as Personal Information.

Third-Party Services and Cookies

We may use third-party service providers to help operate and support our Website. Depending on the features in use, these providers may include:

• Website analytics providers.
• Scheduling, form, payment, or customer support vendors.
• Embedded content, communication, or social media tools.
• Website hosting, security, and infrastructure providers.

These providers may use cookies or similar technologies as needed to operate website features, measure traffic, prevent fraud, maintain security, or improve Website performance. When you interact directly with third-party tools, embedded content, or external links, the privacy practices of those third parties may also apply.

You can limit certain cookies through your browser settings and, where available, any cookie choices we make available on the Website. Disabling cookies may affect how some Website features function.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any Personal Information, to:

• To present our Website and its contents to you.
• To help us recognize your browser and remember any preferences that may have been saved while visiting our Website.
• To operate, maintain, secure, and improve the functionality and performance of our Website.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To improve our Website, including by analyzing your information and creating aggregated data derived from your information to develop, maintain, analyze, improve, optimize, measure and report on our Website and their features and how users interact with them.
• To respond to your inquiries, appointment requests, or other communications and to provide information you request about our services.
• To allow you to participate in interactive features on our Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

The usage information we collect, whether connected to your Personal Information or not, helps us improve our services and deliver a better and more personalized experience by enabling us to:

• Estimate our audience sizes and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual needs and interests.
• Speed up your searches.
• Recognize you when you return to our Website.

If we collect or Process your Personal Information for any other purposes, we will disclose it to you at the time it is collected.

With respect to Non-Personal Information, because this information does not identify an individual person, Company may use and Process it for lawful business purposes. For example, Company may use anonymized or aggregated information to operate, improve, and evaluate its Website and services, create internal reports, conduct statistical analyses, monitor trends, and otherwise engage in activities that do not result in the disclosure of identifiable information.

To be clear, Company is committed to respecting your privacy and will Process your Personal Information only for the purposes described in this Policy. Although no information shared over the internet can be guaranteed to be secure, Company takes appropriate procedural safeguards to help prevent unauthorized access and protect the information it maintains. The Company will not sell, rent, or lease your Personal Information to others.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

To operate our Website and provide related services, Company may share information with third parties that perform services on our behalf, such as website hosting providers, analytics providers, scheduling or form vendors, payment processors, IT and security providers, and similar service providers.

We may disclose Personal Information that we collect or you provide as described in this Policy:

• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Company about our Website’s users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information, including when providing patient feedback.
• With your consent.

In the event we share Personal Information with any third party, we will maintain adequate controls and oversight, including contractual obligations where appropriate, to ensure that any third party whom we engage to assist us in Processing Personal Information will only have access to the Personal Information necessary for it to perform specific, designated tasks on our behalf, will only use the information for this purpose, and will protect your Personal Information to at least the same extent that we do. Please note, however, that this Policy applies only to information that we Process and share with others—it does not apply to Personal Information that you share with others. Company cannot control how third parties use information you independently share with them.

We may also disclose your Personal Information:

• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our Website Terms and Conditions and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Your Rights and Choices About Your Information

This section describes choices you may have regarding cookies and similar website technologies, as well as privacy rights that may be available under applicable state law.

Cookies and similar technologies:

• Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. You may also use any cookie choices we make available on the Website. If you disable or refuse cookies, some Website features may be inaccessible or not function properly.

Your privacy rights under applicable law

Depending on where you live and subject to applicable law, you may have certain rights regarding Personal Information covered by this Policy, which may include:

• Access. You may request confirmation of whether we process your Personal Information covered by this Policy and request access to that information, subject to applicable law.
• Correction. You may request that we correct inaccurate Personal Information we maintain about you, taking into account the nature of the information and the purpose for which it is processed.
• Deletion. You may request that we delete certain Personal Information about you, subject to exceptions and retention obligations under applicable law.
• Appeal or Additional Rights. Depending on applicable law, you may also have the right to appeal a denial of your request or to exercise other rights made available by state law.

Important: The exact scope of these rights varies by state and is subject to exceptions. This section applies only to Personal Information covered by this Policy and does not apply to PHI, which is governed by our Notice of Privacy Practices. To exercise any applicable rights, please contact us at: [email protected].

How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your Personal Information from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your Personal Information transmitted to, through, using, or in connection with our Website. In particular, email, texts, and chats sent to or from our Website may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of Personal Information is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your Personal Information against unauthorized use, disclosure, and access.

How We Retain Your Personal Data

We keep the categories of Personal Information described in this Policy for as long as reasonably necessary to fulfill the purposes described or as otherwise legally permitted or required, such as maintaining our Website, operating our Company, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain Personal Information. At the end of the retention period, Personal Information will be deleted, destroyed, or deidentified.

Changes to Our Privacy Policy

We may update this Policy from time to time, and we will provide notice of any such changes to the Policy as required by law. The date the Policy was last updated is identified at the top of the page. We will notify you of changes to this Policy by updating the “last updated” date and posting the updated policy on our Website. We may email or otherwise communicate reminders about this Policy, but you should check our Website periodically to see the current policy and any changes we have made to it.

Contact Information

To exercise your rights or ask questions or comment about this Policy or our privacy practices, contact us at: